Shipping Information

Last Updated: January 1, 2024

Free Shipping Available

Free standard shipping on all orders over $100 within the continental United States.

Shipping Options & Rates

Shipping Method	Delivery Time	Cost	Tracking
Standard Ground	3–7 business days	$9.99 (Free over $100)	Included
Expedited	2–3 business days	$19.99	Included
Next Day Air	1 business day	$39.99	Included
Saturday Delivery	Saturday	+$15.00	Included
White Glove Delivery	Scheduled	$99.99	Premium Tracking

Processing Times

Standard Processing

In-stock items: Same day if ordered by 2 PM EST
Custom configuration: 1–2 business days
Special orders: 3–5 business days
Bulk orders (10+ units): 2–3 business days

Rush Processing

Available for additional $25 fee
Same-day processing guaranteed
Must be ordered by 12 PM EST
Combined with expedited shipping

Shipping Coverage

Domestic Shipping (United States)

Continental US (Lower 48)

All shipping options available
Free shipping over $100
Standard delivery 3–7 days
Residential and business addresses

Alaska & Hawaii

Ground shipping 7–14 days
Air shipping 3–5 days
Additional surcharges apply
Free shipping threshold: $200

International Shipping

Canada

5–10 business days
Duties/taxes customer responsibility
Tracking included
Starting at $29.99

Europe

7–14 business days
VAT/customs duties apply
Express options available
Starting at $49.99

Other Countries

Contact for quote
Varies by destination
Customs documentation provided
Insurance recommended

Special Handling

Large/Heavy Items

Items over 50 lbs require freight shipping
Delivery appointment scheduled
Curbside delivery standard
Inside delivery available (+$50)
Assembly service available (+$99)

Fragile Items

Extra protective packaging included
Signature required for delivery
Insurance automatically included
Photo documentation of packaging
Special handling labels applied

Tracking & Delivery

Order Tracking

Email confirmation with tracking number
Real-time tracking updates
SMS notifications available
Delivery confirmation photos

Account dashboard tracking
Estimated delivery windows
Delivery attempt notifications
Package location updates

Delivery Requirements

Signature Required: Orders over $500, all printers over $1000
Adult Signature: Available upon request (+$5)
Delivery Instructions: Can be added during checkout
Safe Place Delivery: Available for orders under $200
Hold at Location: FedEx/UPS locations available

Shipping Restrictions

Items We Cannot Ship

Hazardous materials
Lithium batteries (standalone)
Liquid ink (international)
Items over 150 lbs (standard shipping)

PO Boxes (large items)
Military APO/FPO (some items)
Restricted international destinations
Items requiring special permits

Shipping Insurance

Automatic Coverage

All orders automatically insured up to $100
Orders over $100 fully insured at no charge
Coverage includes damage and loss
Claims processed within 5 business days

Additional Insurance

Available for orders $100–$500 (+$5)
International shipments (2–4% of value)
Covers full replacement value
Third-party insurance provider

Contact Shipping Support

Shipping Questions

Email: shipping@heavenlyprints.site
Hours: Mon–Fri 9AM–6PM EST
Saturday: 9AM–3PM EST

Track Your Order

Online: Account dashboard
Email: Order confirmation link
Phone: Automated tracking system
SMS: Text updates available